Clik here to view.
He got into an accident in his Avis car. Why won’t the company take back the...
When Mayank Kumar gets into an accident in his Avis rental car, he does everything in his power to return the vehicle to the company. But nothing seems to be working, and now Avis is asking about its...
View ArticleClik here to view.
There are mice in my vacation rental! But why can’t I get a refund?
Jeff von Bargen was disgusted when he found mouse droppings — lots of mouse droppings — in his California vacation rental. “We heard the mice scurrying around the kitchen all night,” he says. Von...
View ArticleClik here to view.
Hertz billed her for eight extra days on her car. Where’s the refund?
When Elie-Anne Chevrier rents a car from Hertz in Palm Beach, Fla., she expects to pay $113. So why did the car rental company just charge her $840? Question I rented a car from Hertz for three days...
View ArticleClik here to view.
What should you do when an airline overcharges you for luggage?
Frontier Airlines overcharged Abbey Colville for her luggage on a recent flight from Denver to Detroit. Way overcharged her. She had to pay once for her bag at the ticket counter and a second time at...
View ArticleClik here to view.
Blacklisted by a travel company? Here’s how to avoid it — and what to do if...
One day, Erin Mahoney was a customer in good standing with Airbnb. The next day, she was blacklisted. First, her husband Dominic received an email saying he was banned for a “privacy violation” during...
View ArticleClik here to view.
Help! Hertz hit me with an $850 repair bill six months after I returned my...
Hertz hits Joseph Meisinger with an $850 bill six months after he returns his rental car. Wait, six months? Yes, six months. Does he still have to pay? Question My wife and I rented a car from Hertz...
View ArticleClik here to view.
What to do if you find roaches in your Airbnb rental
Dustin Baltis thought he knew what to do when he found a roach in his Airbnb rental in Austin. He called the owner and contacted Airbnb — and finally vacated the property. But now Baltis is stuck with...
View ArticleClik here to view.
Is my flight safe? Here’s how to tell before you board
Flying may be the safest way to travel, but it sure hasn’t felt that way lately. Images of a flaming aircraft on a Tokyo runway and of a door blown off an Alaska Airlines flight seem to have...
View ArticleClik here to view.
Here’s your insider guide to spring break travel in 2024
Thinking about a spring break vacation? You better think fast, because the 2024 spring break travel season will be busier — and potentially more expensive — than ever. The annual rite, which runs from...
View ArticleClik here to view.
What to expect when you travel this spring break
It’s not too soon to start thinking about your spring break. That’s because this spring break may be the busiest one — ever. Fortunately, it will also be one of the most affordable ones in years — but...
View ArticleClik here to view.
Dollar didn’t have my rental car — but it still charged me $82!
Dollar doesn’t have the rental car Beth Bonness reserved in Atlanta, but that’s not stopping it from charging her $82. Can it do that? And how does she get a refund? Question I recently rented a car...
View ArticleClik here to view.
Outrageous! Hotels are charging for parking — whether you have a car or not
Hotels are taking fees to the next level: Now they’re charging guests for parking even if they don’t have a car. Seriously. It happened to Sira Mas checked into a boutique hotel in Chicago recently....
View ArticleClik here to view.
Chased out of his hotel for complaining about a small room. Is this enough...
Jimmy Lim thought he’d booked a suite for his family in Hong Kong through Booking.com. He ended up getting chased out of the hotel after complaining about the size of his rooms. Now he wants a refund...
View ArticleClik here to view.
The ultimate guide to finding your lost luggage
If you’re reading this, you’ve probably lost your luggage. Don’t worry, you’re not alone. Airlines misplace two or three bags per flight (7.6 bags per thousand passengers, according to SITA, a...
View ArticleClik here to view.
Why does everyone want to get off the plane first? It’s exit envy!
Why do air travelers want to get off the plane first? As soon as the aircraft pulls up to the gate, it’s a mad stampede to the front. Does everyone have exit envy? Maybe. I’ve seen it — or maybe I...
View ArticleClik here to view.
Is air travel getting better? Here are the surprising reasons it is
Air travel is getting better. There, I said it. I’m as surprised as you are to be writing those words. But it’s true: Air travel in the United States could soon improve dramatically — “could” being...
View ArticleClik here to view.
“Such a bizarre” rental experience on Vrbo — but do they even care?
Mark Hartwig’s vacation rental in Montreal was “such a bizarre experience” that he has trouble putting it into words. He’d booked the apartment for 10 days through Vrbo, a trusted online vacation...
View Article
